Terms & Conditions
1. Acceptance of Terms
By purchasing services, products, courses, or otherwise engaging with Eternal Rose LLC, doing business as Sacred Rose Arts (the “Company,” “we,” “us,” or “our”), you (“Client,” “Student,” “Customer,” or “you”) agree to be legally bound by these Terms and Conditions, which constitute a binding agreement between you and the Company. If you do not agree to these terms, please do not engage with or purchase from us.
2. Services Provided
Company provides:
• Reiki and energy healing sessions (in-person and distance).
• Sound therapy services (including but not limited to tuning forks, singing bowls, and guided meditation).
• Reiki certification courses (Levels I, II, and Master).
• Handcrafted Reiki-infused jewelry (made with semi-precious gemstones and metals).
Our services and products are complementary to wellness and do not replace professional medical, psychological, or legal advice. If you have a serious condition, consult a licensed healthcare provider.
3. Payments & Refunds
3.1 Methods of Payment
• We accept debit cards, credit cards, and cash as forms of payment.
• For our subscription-based services, you authorize recurring charges (at monthly or bi-weekly intervals) to your debit or credit card as a retainer fee for ongoing service access.
• Your payments are non-refundable but may be applied as a credit toward future services, subject to the terms outlined in our Service Agreement Contract.
3.2 Payment Policy
• Our services, courses, and events require your payment in full at the time of the booking unless otherwise stated.
• For courses with payment plans, all payments must be completed by the student before the final class session for certification eligibility.
• For services, with payment plans, all payments must be completed by the client before the final session or upon completion of the term outlined in your Service Agreement Contract.
• We reserve the right to seek recovery of any balances, owed by you, through a Collection Agency.
3.3 Cancellation Policy & Refund Policy
Reiki & Sound Therapy Sessions:
By booking a session with us, you acknowledge and agree to these cancellation terms:
• If you need to cancel or reschedule, you must provide us with at least 24 hours’ notice to receive a full refund or credit.
• If you cancel within 24 hours of your session or fail to attend, you will be charged the full amount of the service. If you have a prepaid subscription, your session credit will be forfeited.
• Our subscription-based services require a minimum commitment of 3 billing cycles, or until the completion of the term outlined in your Service Agreement Contract. Early cancellation is not permitted before this period.
Reiki Certification Courses & Events:
We do not offer refunds to ensure that you are fully committed to the services and courses you purchase.
3.4 Product Sales & Refund Policy
By purchasing any products from us, you acknowledge and agree to the following terms:
• Final Sale Policy: All sales of handcrafted Reiki-infused jewelry, including items made with semi-precious gemstones and metals, are final and non-refundable.
• Variations & Imperfections: Each piece is uniquely handcrafted, and natural variations in stones, metals, and design are to be expected. These variations do not qualify as defects and will not be grounds for refunds or exchanges.
• Damage & Defects: If your item arrives damaged due to shipping, you must contact us within 24 hours of delivery with photos of the damaged item and packaging. We will assess the claim and determine if a repair, replacement, or store credit is appropriate.
• Jewelry Care: We are not responsible for damages resulting from improper care, exposure to water, chemicals, or rough handling. Care instructions will be provided, but it is your responsibility to follow them.
4. Liability Waiver
By engaging in any service, course, or event, with us, you acknowledge that:
• Reiki and sound therapy are complementary wellness practices and we do not diagnose, treat, or cure any medical condition.
• You assume full responsibility for your physical, emotional, and mental well-being during and after sessions.
• You release the Company and its representatives from any liability for outcomes related to services received.
• You accept any and all risks, foreseeable or unforeseeable.
• Company will not be held liable for any damages of any kind, including but not limited to direct, indirect, incidental, special, negligent, consequential, or exemplary damages arising from the use or misuse of services, products, or courses.
5. Code of Conduct
• Respect for all students, clients, and practitioners is required. Any disruptive or inappropriate behavior may result in removal from a session, event, or course without a refund.
• Company reserves the right to refuse service to anyone who violates these terms.
6. Intellectual Property & Copyright
• All course materials, manuals, workbooks, curriculum, and content are the intellectual property of the Company, and are protected by copyright and intellectual property laws.
• Student may use our intellectual property strictly for personal educational purposes but may not copy, distribute, or resell them without written consent.
• Student certified by the Company may offer Reiki services but may not reproduce or teach our Reiki curriculum without written approval.
7. Privacy Policy
• Your personal information is confidential and will not be shared or sold.
• We may use your email to send updates about classes or services. You can opt out at any time.
8. Legal Disclaimer
• We operate under the laws of the state of California.
• Any disputes must be resolved in accordance with California law.
• Complementary healing arts, such as Reiki, do not require licensing by the State of California.
• We make no guarantees about specific results from our services.